{"id":22467,"date":"2021-06-30T15:13:29","date_gmt":"2021-06-30T13:13:29","guid":{"rendered":"https:\/\/d-identify.be\/faq-2\/"},"modified":"2024-05-30T14:38:14","modified_gmt":"2024-05-30T12:38:14","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/d-identify.be\/fr\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Questions fr\u00e9quemment pos\u00e9es<\/h2>\n

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Questions g\u00e9n\u00e9rales<\/h2>\n

[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbComment puis-je effectuer des paiements \u00e0 D-identify ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Paiements s\u00e9curis\u00e9s en ligne<\/h3>\n

Visa, Mastercard, Maestro, Mister cash, Paypal<\/span><\/p>\n

\n

Paiement anticip\u00e9 par virement bancaire<\/h3>\n

Apr\u00e8s avoir envoy\u00e9 votre commande \u00e0 sales@d-identify.be<\/a>, vous pouvez effectuer votre paiement \u00e0 l’adresse suivante <\/p>\n

Succursale de la banque :<\/strong> BNP Paribas<\/em><\/p>\n

Nom du compte :<\/strong> D-IDENTIFY BV<\/em><\/p>\n

IBAN :<\/strong> BE03 0019 4100 7584<\/em><\/p>\n

BIC :<\/strong> GEBABEBB<\/em><\/p>\n

TVA :<\/strong> BE0792.876.119<\/p>\n

\n

Cr\u00e9dit de 30 jours<\/h3>\n

Pour les entreprises de l’Union europ\u00e9enne, nous pouvons proposer des conditions de cr\u00e9dit de 30 jours. Nous contacterons votre service des achats pour v\u00e9rification. Les factures doivent \u00eatre pay\u00e9es dans un d\u00e9lai de 30 jours pour <\/p>\n

Succursale de la banque :<\/strong> BNP Paribas<\/em><\/p>\n

Nom du compte :<\/strong> D-IDENTIFY BV<\/em><\/p>\n

IBAN :<\/strong> BE03 0019 4100 7584<\/em><\/p>\n

BIC :<\/strong> GEBABEBB<\/em><\/p>\n

TVA :<\/strong> BE0792.876.119<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je contacter D-identify pour obtenir de l'aide ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Vous pouvez discuter avec D-identify<\/strong><\/h3>\n

Vous pouvez nous contacter par chat sur ce site web en cliquant sur le bouton Chat en bas \u00e0 droite de la page et nos ing\u00e9nieurs vous aideront \u00e0 r\u00e9pondre \u00e0 vos questions. <\/p>\n

Quand ?<\/strong> Du lundi au vendredi de 9h00 \u00e0 17h00 <\/p>\n

Si aucun ing\u00e9nieur n’est disponible, vous pouvez remplir le formulaire de contact et nous vous r\u00e9pondrons dans le jour ouvrable suivant. <\/p>\n

\n

 <\/p>\n

Vous pouvez appeler D-identify<\/strong><\/h3>\n

Vous pouvez appeler le +32 (03) 780 17 06<\/h3>\n

Quand ?<\/strong> Du lundi au vendredi de 9h00 \u00e0 17h00 <\/p>\n

\n

 <\/p>\n

Vous pouvez envoyer un courriel \u00e0 D-identify<\/strong><\/h3>\n

Envoyez votre question technique \u00e0 <\/a>support@d-identify.be<\/a>
Nous vous r\u00e9pondrons ou vous contacterons par t\u00e9l\u00e9phone dans le jour ouvrable suivant !<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuel est le d\u00e9lai de livraison habituel ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

D-identify BV vous informera \u00e0 tout moment de la livraison par e-mail et vous enverra un num\u00e9ro de suivi d\u00e8s que votre commande sera r\u00e9serv\u00e9e pour \u00eatre enlev\u00e9e. <\/p>\n

Pour les articles standard en stock sur lesquels vous pouvez compter, nous pouvons vous livrer <\/p>\n

1 \u00e0 3 jours ouvrables pour le Benelux<\/p>\n

5 \u00e0 8 jours ouvrables pour les autres pays europ\u00e9ens
Les articles personnalis\u00e9s tels que les cadenas grav\u00e9s Masterlock ou un syst\u00e8me de cl\u00e9 ma\u00eetresse pour les cadenas de s\u00e9curit\u00e9 sont fabriqu\u00e9s sur commande et prennent g\u00e9n\u00e9ralement de 4 \u00e0 6 semaines. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbL'utilisation de mon num\u00e9ro de carte de cr\u00e9dit est-elle s\u00fbre sur D-identify ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Probablement. Nous ne conservons pas les donn\u00e9es de votre carte de cr\u00e9dit (elles sont g\u00e9r\u00e9es par notre processeur de paiement Stripe, le meilleur du march\u00e9) et nous ne partagerons jamais vos informations personnelles avec qui que ce soit d’autre.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbMa commande n'est pas arriv\u00e9e ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]V\u00e9rifiez votre e-mail de confirmation pour le num\u00e9ro de suivi. Si cela ne fonctionne pas, envoyez-nous un courriel \u00e0 l’adresse support@d-identify.be.<\/a> Dites-nous ce que vous avez command\u00e9 et votre num\u00e9ro de commande, et nous vous aiderons.[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbMa commande est arriv\u00e9e incompl\u00e8te ou endommag\u00e9e ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Veuillez nous envoyer par e-mail votre num\u00e9ro de commande et l’UGS de l’article manquant \u00e0 support@d-identify.be<\/a>,<\/p>\n

Les employ\u00e9s de notre entrep\u00f4t sont form\u00e9s pour NE PAS envoyer de marchandises endommag\u00e9es. <\/p>\n

Si D-identify a organis\u00e9 l’envoi par TNT, nous assurons toujours votre marchandise contre la perte et les dommages, si vous avez organis\u00e9 l’envoi, nous vous recommandons d’assurer la valeur de l’envoi contre la perte et les dommages.<\/p>\n

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Questions sur les produits<\/h2>\n

[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbD-identify peut-il m'aider pour l'installation ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#f9f9f9″ closed_toggle_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb20px\u00a0\u00bb open_icon_color=\u00a0\u00bb#625F5E\u00a0\u00bb open_use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb open_icon_font_size=\u00a0\u00bb20px\u00a0\u00bb module_class=\u00a0\u00bbfaq-toggle\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_level=\u00a0\u00bbh3″ title_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb20px\u00a0\u00bb closed_title_font_size=\u00a0\u00bb20px\u00a0\u00bb body_font=\u00a0\u00bbRoboto||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

OUI, la plupart de nos produits sont livr\u00e9s avec un guide d’installation vid\u00e9o d\u00e9taill\u00e9 dans la bo\u00eete, afin que vous puissiez commencer \u00e0 utiliser votre produit imm\u00e9diatement.
D-identify peut organiser une s\u00e9ance de travail en \u00e9quipe pour guider votre division informatique ou l’utilisateur final avec le logiciel et vous aider \u00e0 concevoir certaines \u00e9tiquettes si n\u00e9cessaire.
Nous pouvons proposer une installation sur site en Belgique et aux Pays-Bas (prix \u00e0 convenir en fonction du lieu et de la dur\u00e9e).<\/p>\n

[\/et_pb_toggle][et_pb_text _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb111px||13px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Vous avez encore des questions ?<\/h2>\n

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